Tagged:  Management

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Risk Issues and Crisis Management in Public Relations: A Casebook of Best Practice

Product DescriptionThe reputation of an organization influences whether or not we buy from, work for, supply to and invest in that organization. This fourth edition of Risk Issues and Crisis Management in Public Relations defines reputation, explores how to value it, and provides practical guidelines for effectively managing it. This latest edition features new sections on [...]

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Strategic Reputation Risk Management

Product DescriptionReputation is a commercially valuable asset. This book focuses upon how enhanced reputation can contribute to commercial asset management through increased share price premium and competitive performance, while reputation loss can significantly erode the ability of the business to successfully retain market share, maximize shareholder value, raise finance, manage debt, and remain independent. It [...]

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The Essential Sales Management Handbook: Your Secret Weapon to Success

Product DescriptionAt last: a comprehensive sales manager’s reference tool for building management and leadership skills. From hiring new talent to forming a broad, cohesive strategy for the team’s future, The Essential Sales Management Handbook has it all, featuring: Best practices for building strong team relationships,motivating sales professionals to sell at their highest level, and running [...]

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Retailing Management

Product Description Retailing Management by Levy and Weitz is the best-selling textbook in the retailing market. Known for its strategic look at retailing and current coverage, this new 6th edition continues to be organized around a model of strategic decision-making. One of the major advantages of the Levy/Weitz approach is the text’s readability, organization, and [...]

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Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers

ISBN13: 9780471237747 Condition: USED – VERY GOOD Notes: Product DescriptionIn this follow-up to his bestselling book Experiential Marketing, Bernd Schmitt introduces the five-step CEM process, a comprehensive tool for connecting with customers at every touch-point. A must-read for senior executives, marketing managers, and anyone charged to drive growth and spur change. PRAISE FOR Customer Experience [...]

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Strategic Performance Management: Leveraging and Measuring Your Intangible Value Drivers

Product DescriptionThis book is about strategic performance management for the Twenty-First Century organization. In a practical step-by-step approach it navigates readers though the identification, measurement, and management of the strategic value drivers as enables of superior performance. Using many real life case examples this book outlines how organizations can visualize their value creation, design relevant [...]

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