Tagged:  Customer

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The Customer Loyalty Solution

Product DescriptionCurrent research with case studies from leading companies such as FedEx, StrideRite, and Cingular to reveal how marketers can benchmark market-proven programs to successfully track customer activity, build enduring loyalty programs, and treat customer communication as a profit center. … More >> The Customer Loyalty Solution

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Building Customer Relationships Through Public Relations: Industry Leaders on Creating a Reputation, Maintaining Your Brand, and Establishing Awareness …

Product DescriptionBuilding Customer Relationships through Public Relations is an authoritative, insider s perspective on the key strategies for creating a distinct reputation with the consumer in a crowded marketplace. Featuring presidents and CEOs representing some of the nation s leading PR firms, this book provides a broad, yet comprehensive overview of the best practices for [...]

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Achieving Customer Mindshare Through Public Relations: Industry Leaders on Understanding the Consumer’s Needs, Developing a Strategic Plan, and Creating a Buzz

Product DescriptionAchieving Customer Mindshare through Public Relations is an authoritative, insiders perspective on the key strategies for gaining, measuring, and maintaining the evolving concept of mindshare. Featuring presidents and CEOs representing some of the nations leading public relations firms, this book provides a broad, yet comprehensive overview of the process involved in making the consumer [...]

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The Customer Century : Lessons from World Class Companies in Integrated Communications

Product DescriptionSay goodbye to the production century. Savvy and all-powerful consumers are at the helm. Based on hundreds of hours of in-depth interviews with senior marketing and corporate communications managers from top companies such as Federal Express, Hewlett-Packard, Ericsson, Philips, and Xerox, Gronstedt provides the keys to thriving in the upcoming “customer century.” Companies must [...]

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The Complete Database Marketer: Second Generation Strategies and Techniques for Tapping the Power of Your Customer Database

Product DescriptionThe Complete Database Marketer is totally redrafted to bring it up to date with developments through 1995. Specific updates include: media selection for database marketing; the PC server and the mainframe; hardware and software for database marketing; selling the database to top management; measured marketing in retail chains…. More >> The Complete Database Marketer: [...]

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20 Training Workshops for Customer Care: v. 2

20 Training Workshops for Customer Care: v. 2

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